Information For

Information About



The Telecommunications Office at SUNY Plattsburgh

Welcome new and returning Students! Below you will find information on our current calling plan, billing, and other service that our office provides.

Calling Plans

  • Every on-campus student receives a calling plan designed for their particular needs. A calling plan for both international and non-international students are available. Please see Calling Plans under the Information About section at left for more details.


  • Telephone bills will be produced on or around the 21st of every month and due by the 15th of the following month.
  • E-mail notification will be made once a telephone bill has been produced, so that account information can be reviewed on the Telweb system ( ). The Telweb system is a secure site that will allow you to review past and current detailed bills, check the current status of your account, make on-line payments, and to check what the calling rates are to specific telephone numbers.
  • On-line credit card payments can be processed through the TELWEB system!

Telephones & Telephone Features

  • The Telecommunications Office provides all on-campus students with voice mail, call waiting and caller ID at no additional charge.
  • Dial tone will be provided to each dorm room (one telephone jack and number per room), but  telephones will not be supplied by SUNY Plattsburgh. Students will be expected to bring their own telephones from home. Cordless telephones will work in the dorms, but please be aware that there may be a heavy concentration of cordless telephone users within the dorm, which will create interferences, cross talk, and allow others to listen in on your conversation.

In order to better serve our subscribers, we have created the Telweb system to allow users to easily access telephone account information from any location.


Our office is located on the lower level of Saranac Hall, underneath the College Bookstore.

Office Hours

Monday - Friday: 8:00 a.m. to 4:30 p.m. Closed on weekends.

Summer Hours:

  • Lobby Hours: 8:30 a.m. - 3:30 p.m.
  • Main Office Hours: 8:00 a.m. - 4:00 p.m.

Contact Information

Telecommunications Office
Office: Lower Saranac Hall, 101 Broad Street, Plattsburgh , NY 12901
Phone: (518) 564-7975
Fax: (518) 564-7986
Toll-Free Phone: (877) 493-0247